Listen to Advice from a Call Center Geek! podcast

2025 Geek Gauge CCaaS Rankings!	Advice from a Call Center Geek!	18:24
What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP	Advice from a Call Center Geek!	23:23
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center	Advice from a Call Center Geek!	25:10
Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers	Advice from a Call Center Geek!	20:00
Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold	Advice from a Call Center Geek!	24:42
Beyond Words: Measuring AI Empathy Through Impact	Advice from a Call Center Geek!	18:28
Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan	Advice from a Call Center Geek!	33:12
2025 Predictions for CX and the Contact Center Industry	Advice from a Call Center Geek!	26:29
The Future of Contact Center Outsourcing: What to Expect in 2025	Advice from a Call Center Geek!	21:29
The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025	Advice from a Call Center Geek!	31:39
Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook	Advice from a Call Center Geek!	16:56
𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀	Advice from a Call Center Geek!	27:49
Unmasking False Hustle: Revolutionizing Customer Experience	Advice from a Call Center Geek!	30:07
Calming Irate Customer Interactions: 5 Proven Techniques	Advice from a Call Center Geek!	24:43
What Technology does a World Class 2024 Contact Center Have?	Advice from a Call Center Geek!	24:20
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All	Advice from a Call Center Geek!	28:59
Everything We Learned from Starting An AI CX Company - OttoQa	Advice from a Call Center Geek!	20:16
Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms	Advice from a Call Center Geek!	25:28
How You Can QA Contact Center Calls Using ChatGPT (Desktop)	Advice from a Call Center Geek!	16:04
Exposed: The Unvarnished Truth About AI Deployment in Contact Centers	Advice from a Call Center Geek!	22:41
Will Auto QA Platforms End the Era of Traditional CX Analytics?	Advice from a Call Center Geek!	19:22
Tips to Disrupt your Service Desk with Technology and Tactics	Advice from a Call Center Geek!	47:50
Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies	Advice from a Call Center Geek!	32:03
Creating an AI Roadmap for Your Contact Center from the Ground Up!	Advice from a Call Center Geek!	46:40
2024 CX, AI, and Contact Center Predictions	Advice from a Call Center Geek!	29:33
Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers	Advice from a Call Center Geek!	16:19
AI Tools in CX: The Truth about ROI	Advice from a Call Center Geek!	23:15
Navigating the Technology Maze for Small Contact Centers: A Practical Guide	Advice from a Call Center Geek!	24:59
Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management	Advice from a Call Center Geek!	20:40
Best CcaaS Providers 2023-2024!	Advice from a Call Center Geek!	23:10
The AI Transformation: A New Era for Business Process Outsourcing	Advice from a Call Center Geek!	36:27
Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First	Advice from a Call Center Geek!	47:31
"The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service	Advice from a Call Center Geek!	41:39
Rethinking Contact Center Outsourcing (BPO) in the Age of AI	Advice from a Call Center Geek!	32:29
A Deep Dive into the World of AI & Human Interaction with Deepdesk CEO Robbert Dijkstra	Advice from a Call Center Geek!	37:55
The Power Merge: Analyzing Nice's Game-Changing Purchase of LiveVox	Advice from a Call Center Geek!	05:51
Evolution of Contact Centers: Modern Strategies for Managing PR and Recall Crises	Advice from a Call Center Geek!	24:29
10 ChatGPT Prompts to Fully Automate Your Contact Center QA	Advice from a Call Center Geek!	37:46
Under 50 Seats and Using Spreadsheets for QA- MUST LISTEN	Advice from a Call Center Geek!	03:07
Best ChatGPT Prompts to Improve Your Contact Center!	Advice from a Call Center Geek!	22:52

2025 Geek Gauge CCaaS Rankings!

Advice from a Call Center Geek!

18:24

What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP

Advice from a Call Center Geek!

23:23

The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center

Advice from a Call Center Geek!

25:10

Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers

Advice from a Call Center Geek!

20:00